Terms and Conditions
1. ONLINE PAYMENT
Your online payment will be processed through secure RBS WorldPay online payment system, which takes most credit and debit cards.
2. FOOD DELIVERIES
When ordering food if there is a choice of the size and type of dish please state correctly the one you require.
If your order is not correct when delivered we will do our very best to rectify the problem and get any missing / wrong dishes with you as soon as possible. Please note reordering, collecting and delivering take time.
If the above is not possible (at our discretion) we will speak to the restaurant on your behalf and secure you a refund/credit on any items missing / wrong.
If you do experience any problems tell us immediately and we will inform the restaurant and deal with the matter on your behalf.
3. DELIVERY TIME
eaTube.co.uk aim to deliver delicious and skilfully prepared dishes from some of the finest restaurants around UK. The delivery is carried out by the individual restaurant you order from. Therefore eaTube.co.uk have no control on the delivery time. However, the restaurants will do their best to deliver on time. Furthermore, we do listen to our customers and will reflect your opinions to the restaurants.
On Fridays, Saturdays and Sundays when the restaurants understandably are busier, the deliveries may take longer.
4. DELIVERY CHARGE
Delivery charge varies between restaurants, please read the individual restaurant's description for detail.
5. CANCEL OF ORDER
You may cancel your order up to
one hour before
your selected delivery/collection time. If the delivery/collection time is less than one hour, the order cannot be cancelled. To cancel your order, please call our customer care team at 08709332108.
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